The Guidance Corner - Cancellation & Refund Policy

At The Guidance Corner – Coaching and Counselling, your time is valued, and each session is a space thoughtfully held for you. In fairness to all clients and to honour the preparation and presence required for each appointment, the following policy applies to all services, including one-on-one sessions, session packages, and the Women’s Reflective Circle group sessions.

Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours in advance of your scheduled session.

• Cancellations with less than 24 hours’ notice incur a 50% cancellation fee.

• No-shows and same-day (12 hours or less) cancellations are non-refundable.

• Sessions will not proceed if you are under the influence of drugs or alcohol, and no refund will be provided in such cases.

• You can manage your appointment at any time via the link in your confirmation email, or by signing in to your account.

Refunds

• Due to the nature of coaching and counselling services, refunds are not available once a session has been completed.

• Refunds are processed manually and may take up to 7 business days to appear in your account.

• All refund requests are considered thoughtfully on a case-by-case basis. If something unexpected arises, you’re welcome to contact Christelle via the Contact Me page.

Session Packages

• If you’ve purchased a session package and choose not to continue, any sessions already used will be charged at the full single-session rate ($120), and the remaining balance will be refunded.

• If no sessions have been used, a full refund can be requested within 14 days of purchase.

Kind Reminder

By booking, you’re making a commitment to your growth — thank you for honouring the time and space we’ve set aside for it.